Privacy Policy

This Privacy Policy outlines how Edelweiss (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit https://clinicedelweiss.com, create a member account, or use our services.

By accessing or using this website, you agree to the terms of this policy.

When you use our site or services, we may collect the following personal information:

• Identity Information – Name, date of birth (if required for bookings)

• Contact Information – Email address, phone number

• Account Details – Login credentials, saved preferences

• Appointment History – Treatment types, appointment dates

• Billing Details – Partial payment history, encrypted payment method data via third-party processor (Square)

• Technical Data – IP address, browser type, device type, location (non-identifiable)

We use your information to:

• Schedule, manage, and personalise your appointments

• Provide secure login and account access

• Process and store payments securely via Square

• Respond to enquiries or support requests

• Send important appointment-related communications

• Maintain a secure and efficient online booking system

We do not use your information for marketing purposes or share your data with third-party advertisers.

To manage bookings, users may create a secure member account. All passwords are encrypted and cannot be accessed by staff. We recommend using a strong, unique password and never sharing login credentials.

Account access is encrypted with HTTPS and managed through Wix’s secure authentication framework. You can update or delete your account at any time by contacting us or logging in to your account dashboard.

Personal data is stored securely through Wix’s GDPR- and CCPA-compliant infrastructure. Your data is retained only for as long as necessary to provide you with services or comply with legal obligations (e.g. record-keeping for medical treatment and invoicing).

We may use cookies for functional purposes (e.g. login persistence) and anonymous site analytics. You can adjust your browser settings to disable cookies, though this may impact functionality.

You have the right to:

• Request a copy of your personal data

• Correct or update inaccurate information

• Request deletion of your account and associated data (subject to legal retention requirements)

• Withdraw consent for data use where applicable

To exercise these rights, contact us.

This site integrates third-party services (e.g. Stripe, Google Calendar) only where necessary for core functionality. These providers maintain their own privacy policies and are contractually obligated to handle your data securely and lawfully.

We may update this Privacy Policy from time to time. Changes will be posted here with the updated date above. Continued use of the site after changes signifies your acceptance.